Vercora Facility Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name
  • Phone number
  • Email address
  • Business or organisation name
  • Property or service address
  • Cleaning requirements
  • Service preferences
  • Information submitted through enquiry and quote forms
  • Any other information you choose to provide

We may also automatically collect limited technical information when you visit our website, including your IP address, browser type, device type, operating system, pages visited and general website usage information.

2. How We Collect Information

We may collect information when you:

  • Submit an enquiry through our website
  • Request a cleaning quote
  • Contact us by phone or email
  • Contact us through WhatsApp
  • Book or request our services
  • Communicate with us about an existing service
  • Browse or interact with our website

3. How We Use Your Information

We may use the information we collect to:

  • Respond to enquiries and quote requests
  • Provide and manage cleaning services
  • Contact you regarding your enquiry or service
  • Arrange appointments and service schedules
  • Understand your cleaning requirements
  • Process and manage customer requests
  • Improve our website and services
  • Maintain website functionality and security
  • Prevent fraud, misuse or unauthorised activity
  • Maintain appropriate business records
  • Comply with applicable legal and regulatory requirements

4. Communication

If you provide your phone number, email address or other contact details, we may use this information to respond to your enquiry, provide a quote or communicate with you about services you have requested.

Where permitted by law, we may also contact existing customers regarding relevant services or business communications.

You can contact us if you no longer wish to receive non-essential communications.

5. Sharing Your Information

We may share personal information with third-party service providers where reasonably necessary to operate our business or provide our services.

These providers may assist with:

  • Website hosting
  • Website development and maintenance
  • Email services
  • Contact and enquiry forms
  • Website analytics
  • Website security
  • IT services
  • Customer communication
  • Payment or business administration services

We do not sell or rent your personal information.

We may also disclose information where required by law, court order or a lawful government request, or where reasonably necessary to protect our rights, property, business or safety.

6. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better user experience.

Cookies may be used to:

  • Remember website preferences
  • Understand how visitors use the website
  • Measure website performance
  • Improve website functionality
  • Support website security
  • Provide relevant advertising where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Website Analytics

We may use third-party analytics services to understand how visitors interact with our website.

Analytics information may include:

  • Pages visited
  • Approximate geographic location
  • Device type
  • Browser type
  • Referral source
  • Time spent on pages
  • General website activity

This information may be used to understand website performance and improve our services and online experience.

8. Advertising and Marketing

Where applicable, we may use online advertising and marketing platforms to promote our services.

These platforms may use cookies, pixels or similar technologies to measure advertising performance and help deliver relevant advertisements.

Examples may include services provided by Google, Meta or other advertising platforms used by Vercora Facility Services.

These third parties may collect and process information in accordance with their own privacy policies.

9. WhatsApp and Other Communication Platforms

If you choose to contact us through WhatsApp or another third-party communication platform, information exchanged through that platform may be processed according to the platform provider’s privacy policy and terms.

We recommend reviewing the privacy policies of third-party communication services before using them to share personal information.

10. Data Security

We take reasonable steps to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

Security measures may include appropriate website security, access controls, secure hosting and other technical and organisational safeguards.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

These websites operate independently from Vercora Facility Services and may have their own privacy policies and terms of use.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing customer relationships, maintaining business records and meeting legal or regulatory obligations.

When information is no longer reasonably required, we may securely delete or de-identify it, subject to applicable legal and business record-keeping requirements.

13. Accessing Your Personal Information

You may contact us to request access to personal information we hold about you.

Where appropriate, we may provide information about the personal information we hold and how it is being used.

We may need to verify your identity before processing an access request.

14. Correcting Your Personal Information

If you believe that personal information we hold about you is inaccurate, incomplete or out of date, you may contact us and request that it be corrected.

We will take reasonable steps to update information that is inaccurate or incomplete.

15. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can review and respond to your concern.

When contacting us, please provide enough information for us to understand and investigate the issue.

16. Children’s Privacy

Our website and services are intended for general audiences.

We do not knowingly collect personal information from children unless appropriate consent has been provided or collection is otherwise permitted by applicable law.

17. Overseas Disclosure

Some third-party service providers we use may store or process information outside Australia.

Where personal information is provided to overseas service providers, we take reasonable steps to use providers and arrangements appropriate to the circumstances and applicable privacy requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable privacy requirements.

When we make changes, the updated policy will be published on this page with a revised Last Updated date.

19. Contact Us

If you have questions about this Privacy Policy, want to access or correct your personal information, or have a privacy concern, please contact us.